Haha..actually i didn't learn this but got this as an e-mail...
Contract Law In MALAYSIA
Legal Issue on Contract Law in Malaysia - Good for us to
know
This is something I like to share with you from one of my
seminar
recently. If you find this informative, pls circulate. It
was conducted by
A/P Catherine Tay on Legal issues in E-commerce.
Notice that most of the time, the receipt / invoice you
received from the
merchant carries this exclusion clause or similarly worded
statement: '
Goods sold are not returnable' or 'No refund once
sold'.
The thing that I have learnt from her is that : 'As
long as your good is
purchased for home use and not for business ( i.e. to be
resold), the
above exclusion clause is VOID.
That means, as long as the good is defective, regardless of
what is
worded, you CAN get back all your money spent. You do not
have to accept a
repair on the good or an exchange. You CAN ask for a
refund. AND you are
LEGALLY right and entitled to! What a relevation!!
And most of the time the merchant will refuse to return you
your money.
Her advice? >From her own experience ( and no less than
7 and all
successful!) , she will threaten the merchant with four
words: 'SEE YOU IN
COURT!'
The court here refers to the Small Claims Tribunal Court.
However, you don't have to tell them what court! All
you have to pay is
RM10 admin fee and the loser (the merchant) will have to
refund you the
money PLUS the admin fee!
She shared this with us because she felt that even educated
people are
cowed by such unfair wordings (which includes her jaded
friends who are
not lawyers).
Pls try not to let the merchant fleece you the next time
you have a
defective good.
I know where to file this. On the 16th floor of Putra Place
(The Mall
opposite Putra World Trade Centre) . The form cost RM5.00.
The Tribunal
will settle within 2 months period.
Tribunal Tuntutan Pengguna Malaysia,
Tingkat 16, Putra Place,
100, Jalan Putra,
50622 KUALA LUMPUR
Tel: 03 - 40492300 / 40424181 Fax: 03 - 40424259
-HellBoy-
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